MySQL problem on server297, data restored from system backupMar/27/2019 - Incident reportsDear Customers,
Earlier today, the MySQL server on server297.com experienced a problem with corrupted data. To return the server to operational state, our system administrators had to restore the MySQL data from the latest system backup.
The time of the MySQL failure was March 27, around 13:00 EDT. The timestamp of the backup copy used to restore the data was March 26, 21:14 EDT.
The server was returned to fully operational state at 15:50 EDT. Any database changes made between 21:14 on March 26 and 13:00 on March 27 might be lost.
Our system administrators are keeping a copy of the corrupted MySQL data and will further investigate it to determine the exact reason for the problem.
We apologize for the inconvenience caused. If you need any additional information, you can contact our Support Team through
https://www.suresupport.com.
Best regards,
ICDSoft Team